On a bespoke order, the first thing we ask is for a deposit of $150. Once the deposit is received, we will send out a conformer, felt samples, and instructions on how to use the conformer.
After receiving the conformer back, your order will go into the queue and you will be contacted for final decisions prior to putting it on the block. Once complete, you will be invoiced for the balance after we know the actual shipping cost.
Our goal is to give the most simple, complete, and satisfying experience possible. Should the fit be off, we will work with you until it’s perfect to you.